Accueil> Privacy Policy

  • 1. General Information

The company SFERE SA (8 avenue des Minimes – 94 306 VINCENNES CEDEX), in its capacity as data controller, places great importance on protecting and respecting your privacy. This policy aims to inform you about our practices regarding the collection, use, and sharing of information that you may provide to us through our website (the “Site”). SFERE SA will hereafter be referred to as “XXXX,” “we,” or “our.”

This policy (along with our Terms of Use and any referenced documents, as well as our Cookie Policy) outlines how we process personal data that we collect and that you provide to us. We encourage you to read this document carefully to understand our practices regarding the processing of your personal data.

  • 2. Information We Collect

We may collect and process the following data:

    • 2.1. Information You Provide Directly

By using our Site, you may provide us with information, some of which may identify you (“Personal Data”). This is particularly the case when you fill out forms, contact us – whether by phone, email, or other means of communication – or report a problem to us.

This information includes, but is not limited to, the following data:

2.1.1. Data necessary to use the services we provide on our Site or to access any other services provided by us. This includes your name, first name, email address, and phone number;

2.1.2. A postal address;

2.1.3. Copies of all communications exchanged between you and SFERE SA;

2.1.4. Data that we may request when you report an issue related to our services, such as the subject of your support request.

    • 2.2. Information We Collect Automatically

2.2.1. If you connect to our services using social media features, SFERE SA may collect some of your Personal Data when you interact with features on those social networks, such as “Like” buttons.

2.2.2. During each of your visits, we may collect, in accordance with applicable legislation and with your consent where required, information about the devices on which you use our services or the networks from which you access our services. This includes your IP addresses, connection data, browser types and versions, types and versions of browser plugins, operating systems and platforms, browsing paths on our Site, including your path through different URL pages of our Site, content you access or view, search terms used, download errors, time spent on certain pages, your device’s advertising identifier, page interactions, and any phone numbers used to contact us. Among the technologies used to collect this information, we use cookies (to learn more, please refer to our Cookie Policy).

    • 2.3. Data Retention Period

2.3.1. Your data is archived after a period of 2 years following your last use of our Site.

  • 3. How Do We Use the Data We Collect?

We use the data we collect to:

3.1. Execute contracts between you and us and provide the requested information and services;

3.2. Send you information about our services by email or any other means of communication;

3.3. Send you, in accordance with applicable legal provisions and with your consent where required, marketing, advertising, and promotional messages, as well as information related to the use of our services, or suggest services that may interest you. We may also use your data to send you targeted advertising messages that may interest you on social media platforms or third-party websites. If you would like more information on this, we invite you to refer to the contractual documents of these platforms;

3.4. Inform you of changes to our services;

3.5. Improve and optimize our Site, including ensuring that our content is displayed appropriately on your device;

3.6. Enable you to use interactive features of our services if you wish.

  • 4. Targeted Advertising and Emails We Send

In accordance with applicable legislation and with your consent where required, we may use the data you provide on our Site for commercial prospecting purposes (for example, to (i) send you our newsletters, (ii) invite you to our events, or (iii) display targeted advertising on social media platforms or third-party websites).

For promotional emails: You can withdraw your consent at any time by (i) unchecking the relevant box in your account, (ii) clicking the unsubscribe link in each of our communications, or (iii) contacting us as described in Article 13 below.

For targeted advertising:

  • On social media platforms (e.g., Facebook, Twitter): You can object to this processing at any time by configuring your account’s advertising settings;
  • On third-party websites: You can refer to our Cookie Policy to understand how to withdraw your consent.

  • 5. Cookies and Similar Technologies

To learn more, please consult our Cookie Policy.

  • 6. Links to Other Websites and Social Media

Our Site contains links to websites of our partners or third-party companies. Please note that these websites have their own privacy policies, and we disclaim any responsibility for how these sites use the information collected when you click on these links. We encourage you to review the privacy policies of these websites before providing them with your Personal Data.

  • 7. Changes to Our Privacy Policy

We may occasionally modify this privacy policy. When necessary, we will notify you and/or seek your consent. We recommend that you regularly check this page to stay informed of any updates or changes to our privacy policy.

  • 8. Contact

For any questions regarding this privacy policy or requests related to your personal data, you can contact us by:

  • Filling out this online form
  • Sending us a letter at the following address